Refund Policy

1. Introduction

Africahied, operated by Peniel Consult (PTY) Ltd., is committed to providing quality services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted for services purchased through our platform.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• Service Non-Delivery: If a service purchased is not delivered within the stipulated timeframe without prior notification or agreement, you may be eligible for a full refund.
• Defective Services: If the service provided is materially defective or not as described, and we are unable to rectify the issue within a reasonable period, a refund may be issued.
• Cancellation by Africahied: If Africahied cancels a service after payment has been received, a full refund will be processed.

3. Non-Refundable Circumstances

Refunds will not be issued in the following scenarios:

• Change of Mind: If you decide not to use the service after purchase without any fault on our part.
• Partial Use: If the service has been partially used or consumed.
• Violation of Terms: If there is a breach of our Terms of Service or other policies.

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to [email protected] with the subject line “Refund Request.”
2. Provide Details: Include your full name, contact information, service details, date of purchase, and the reason for the refund request.
3. Supporting Documentation: Attach any relevant documents or evidence supporting your claim.

Our team will review your request and respond within 7 business days.

5. Refund Method and Timeline

• Method: Approved refunds will be processed using the original payment method.
• Timeline: Once approved, refunds will be issued within 14 business days.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Africahied
Email: [email protected]
Website: https://africahied.com/